Prompt Charters & Tours LLC, operating as
(“promptcharters.com”/“we”/”us”/“our”) is committed to protecting your privacy.
We make the website, https://www.promptcharters.com/ (the “Website”) available
about our users through the Website and Services.
Consent: By using the Website or our Services you consent to the use of your
without your consent. We will not actively collect Personal Information for the
purpose of sale or marketing in a way that specifically identifies the individual. In
other words, we don’t sell customer lists. You may withdraw your consent to our
processing of your Personal Information at any time. However, withdrawing consent
may result in your inability to continue using the Website and/or the Services.
Collection of Information: We aim to collect, use and disclose only such information
as is required to enable us to manage your account, to provide the Services, to send
you updates regarding the service, to maintain our customer/visitor lists, to respond
to your inquiries or provide feedback, for identification and authentication purposes,
for service improvement. We will maintain the confidentiality of any contact
information you provide to us on signing up for our Services or contacting us with
questions or for further information and we will use it only for the purposes for which
we have collected it (subject to the exclusions and disclosures we have listed below)
unless you agree that we may disclose it to other third parties.
Two types of information may be collected through the Website and our Services:
extend to the collection, use or disclosure of the following information which is
currently not limited by applicable privacy laws: (a) information that is publicly
available, such as names, addresses, telephone numbers, and electronic address when
listed in a directory or made available through directory assistance; or (b)
Non-Personal Information (as defined further below).
“Personal Information“ is personally identifiable information, such as your name,
address, e-mail address, credit card information, birth date, and gender. At the time
of collection, we will clearly identify the information being collected and the
purposes for which it will be used. It is always your choice whether or not to provide
Personal Information but if you choose not to provide certain requested Personal
Information, in some instances you may not be able to register to use the Website or
Services or be able to access and use the Website or Services at all. In other
instances, your choice not to provide certain other Personal Information may mean
that you will not be able to use certain features of the Website or Services. We may
collect Personal Information in respect of the Website or Services through registration
processes; communications with you; information downloads; service use; purchases;
user support; and surveys.
“Non-Personal Information“ is the information of an anonymous nature, such as an
Internet Protocol Address (IP Address), the domain used to access the Website or
Services, and the type and version of browser or operating system being used by
visitors to access the Website or Services. Aggregate information, such as
demographic statistics of our users (e.g. average age or the geographical location of
our users), number of visitors, what pages users access or visit, and average time
spent on the Website or Services is not considered Personal Information. Similarly,
business contact information such as the name, title, business address, e-mail
address, or telephone number of a business or professional person or an employee of
an organization is not considered Personal Information.
Although the use of certain Non-Personal Information collected, used or disclosed
through the Internet as described herein is not restricted (and to the extent that such
such information for the sake of transparency with respect to the operation of the
Website and Services. Such Non-Personal Information is collected or derived by us in
the course of operating this Website and our Services. For example, our servers may
automatically collect Non-Personal Information that is provided through your browser
or stored in a cookie.
Use of Information: We collect information for the following purposes:
Start a Trip: You may submit a trip request without registering for an account. If you
would like to submit a trip request, you must provide us with your email address, the
origin and destination of the trip, the date and time of the trip and any additional
notes regarding the trip. We use this information to review the trip request and to
determine whether we can post the proposed trip on our Website for others to
consider. We will email you if we post the trip on our Website so that you can register
for an account and book the trip.
Registration: In order to register for our Services and book trips, you must provide
certain Personal Information to us such as your full name and email address. You also
have the option to register for an account using your Facebook credentials. If you
register using your Facebook credentials, we will also collect and use the Personal
The information we will have access to in respect of your Facebook account will
may have selected in respect of your Facebook account.
Book a Trip: If you book a trip using our Services, we will collect the following
information from you: your full name, address, payment information, the origin and
destination of the trip, the date and time of the trip and any additional notes
regarding the trip. You will also have the option to provide us with your phone
number. We use such information to book your trip and remit payment for such a trip.
Information about your trip history will be stored in your account and may be used by
Payments: In order to book a trip, you will be required to pay by credit card. You
must submit your payment information to our merchant account payment gateway
provided and hosted by Authorize.net. All payment information that you provide is
collected and stored by Authorize.net and we do not collect or store any credit card
or payment information. All personal information you provide in connection with
you should read carefully.
Location Services: If you are using the promptcharters.com App, we will request
access to the location services on your mobile device. We use this access to provide
you with information about where the bus is relative to your location.
Transactional Notifications: We provide notifications for certain activities relating to
your use of our Services despite your indicated preferences, for example, we may
send you notices confirming trips that you have booked.
Marketing Communications: If you plan to opt-in to receive marketing communications
from us or otherwise provide us with your email address or cell number, we will keep
you up to date on our products and services and may send you other communications
such as feedback requests about your experiences. You may withdraw your consent to
receiving marketing communications from us at any time by following the opt-out
Statistics & Analytics: We also collect statistics about the use of the Services which
we use for analytics including predictive analytics. Aggregate statistics that do not
personally identify an individual will be kept by us and such aggregate statistics may
be made available to other members or third parties.
System Logs & Cookies: Cookies are used by us to track content usage and traffic on
the Website and Services. A cookie is a feature of your web browser that consists of a
help it compile aggregate statistics about usage of this Website, such as how many
users visit the Website, how long users spend viewing the Website, and what pages
are viewed most often. This information is used to improve the content of the
Website. You can set your browser to notify you when you are sent a cookie. This
gives you the chance to decide whether or not to accept it. If you disable cookies, you
may not be able to take advantage of all the features of the Website or Services.
Your IP address is reported by your web browser whenever you visit a page on the
Website. This information is recorded together with your registration information on
Advertisements: Advertisements appearing on the Website may be delivered by us or
one or more third-party web advertisers. These third-party web advertisers may set
cookies. These cookies allow the advertisement server operated by that third party to
recognize your computer each time they send you an online advertisement.
Accordingly, advertisement servers may compile information about where or whether
you viewed their advertisements and which advertisements you clicked on. This
information allows web advertisers to deliver targeted advertisements that they
advertisers. For the privacy practices of such third-party web advertisers, you should
We also use your email address and Facebook account information to target
advertisements to you when you are visiting other websites.
Third-Party Links: The Website may contain links to other third-party websites that
are not owned or controlled by us. Such third-party websites are governed by the
terms and conditions and privacy policies of such third-party providers and we are not
involved in any interaction or transaction between you and such third-parties.
If we plan to use your Personal Information in the future for any other purposes not
identified above, we will only do so after informing you by updating this Privacy
Disclosures & Transfers: We have put in place contractual and other organizational
safeguards with our agents (see further below) to ensure a proper level of protection
of your Personal Information (see further Security below). In addition to those
measures, we will not disclose or transfer your Personal Information to third parties
Important Exceptions below).
respect of the Website or Services only with our service providers and partners which
include transportation companies (including the bus drivers), the event hosts and
organizers providing/hosting/organizing the event you attending, website hosting,
cloud service providers, analytics providers, email marketing providers, and payment
processors. We used cloud-based servers with data centers located world-wide, and
accordingly, your Personal Information may be available to governments and their
agencies all over the world, under a lawful order, irrespective of the safeguards we
have put in place for the protection of your Personal Information.
From time to time we may employ third parties to help us improve the Website
and/or the Services. These third parties may have limited access to databases of user
information solely for the purpose of helping us to improve the Website and/or the
Services and they will be subject to contractual restrictions prohibiting them from
using the information about our members for any other purpose.
Important Exceptions: We may disclose your Personal Information to third parties
without your consent if we have reason to believe that disclosing this information is
necessary to identify, contact or bring legal action against someone who may be
causing injury to or interference with (either intentionally or unintentionally) our
rights or property, other Website members, other users of the Services, or anyone
else (including the rights or property of anyone else) that could be harmed by such
activities. We may disclose Personal Information when we believe in good faith that
such disclosure is required by and in accordance with the law.
We may also disclose your Personal Information in connection with a corporate
re-organization, a merger or amalgamation with another entity, a sale of all or a
substantial portion of our assets or stock, including any due diligence exercise carried
out in relation to the same, provided that the information disclosed continues to be
Security: The security of your Personal Information is important to us. We use
commercially reasonable efforts to store and maintain your Personal Information in a
secure environment. We take technical, contractual, administrative, and physical
security steps designed to protect Personal Information that you provide to us. We
have implemented procedures designed to limit the dissemination of your Personal
Information to only such designated staff as are reasonably necessary to carry out the
stated purposes we have communicated to you.
You are also responsible for helping to protect the security of your Personal
Information. For instance, never give out your email account information or your
password for the Services to third parties.
Retention: We will keep your Personal Information for as long as it remains necessary
for the identified purpose or as required by law, which may extend beyond the
termination of our relationship with you. We may retain certain data as necessary to
prevent fraud or future abuse, or for legitimate business purposes, such as analysis of
aggregated, non-personally-identifiable data, account recovery, or if required by law.
All retained personal information will remain subject to the terms of this Privacy
Policy. If you request that your name be removed from our databases, it may not be
possible to completely delete all your Personal Information due to technological and
appropriate notice on the home page. Any non-material change (such as clarifications)
material changes will become effective 30 days from their posting on the Website.
that we have about you. The date on which the latest update was made is indicated
at the bottom of this document. We recommend that you print a copy of this Privacy
Policy for your reference and revisit this policy from time to time to ensure you are
aware of any changes. Your continued use of the Website and Services signifies your
acceptance of any changes.
Access and Accuracy: You have the right to access the Personal Information we hold
about you in order to verify the Personal Information we have collected with respect
to you and to have a general account of our uses of that information. Upon receipt of
your written request, we will provide you with a copy of your Personal Information
although, in certain limited circumstances, we may not be able to make all relevant
information available to you such as where that information also pertains to another
user. In such circumstances, we will provide reasons for the denial to you upon
request. We will endeavor to deal with all requests for access and modifications in a
We will make every reasonable effort to keep your Personal Information accurate and
up-to-date, and we will provide you with mechanisms to update, correct, delete or
add to your Personal Information as appropriate. As appropriate, this amended
Personal Information will be transmitted to those parties to which we are permitted
to disclose your information. Having accurate Personal Information about you enables
us to give you the best possible service.
Contact Us: You can help by keeping us informed of any changes such as a change of
address or telephone number. If you would like to access your information, if you
have any questions, comments or suggestions of if you find any errors in our
information about you, please contact us at firstname.lastname@example.org.